Membership includes access to an ever-growing catalog of Posse exclusive videos, live streams, and an interactive, fun community to build relationships.

We'll also have get-togethers from time to time to further build community. And it's all available to you on your computer or via our mobile apps!

How you want to sign up is your personal decision. However, it's important to note that things like Coupon Codes and Gift Cards can only be used on the website. They do not apply to purchases made inside the mobile apps.

Once your account is active, you can use the same log-in credentials to access the Posse via the website or the mobile app (or both!) as often as you would like. 

We might occasionally share a coupon code for a limited time Posse discount on memberships. To redeem your code, look for the Discount Code Box on the final checkout page. Enter your code and click on Apply.

Please Note: Coupon codes are ONLY valid on the Posse website. They will not work for purchases within the mobile apps. To get the benefit of the coupon code, please sign up for your membership through the website.  Once you have created your membership using the coupon, you will be able to login and enjoy the Posse via either the website or mobile app using the same login credentials.

AWESOME!! Congrats on receiving your gift card. Here's how you redeem it to begin enjoying the Posse right away...

Recipients will receive an email with a link to take you to the gift card redemption page.  Once that page has opened, Enter the Code included in the email and click on Claim Gift Card. (You can also reach this page by clicking on Claim Gift Card at the bottom of any page within the Posse website.)

New Posse members will need to Sign Up for an account. Current Posse members will need to Log In.

You will then be taken to a page to complete the checkout process. Be sure to click on Complete to finish the transaction.

Please Note:  Redeeming a gift card will create a membership (or extend a membership) in the redeemer's account. If you are buying a gift card for someone else, do not redeem it using your login credentials or it will go toward your account, not theirs.

FANTASTIC! Sharing a Posse membership is super easy! Follow these steps to purchase a gift card for your friends or family members...

Log-In to your Posse account on our website. Click on Buy Gift Card at the bottom of any page on the Posse website.

Select what you would like to gift the recipient. You can gift them a membership by agreeing to pay the monthly membership fee or you can choose a custom amount. If you choose to Gift a Membership, be sure to also select the Membership Option from the drop down box.

Enter the recipient's name and email address along with any personalized message. 

Choose to send the gift card now or schedule it for later.

Enter your payment method and Click on Pay at the bottom of the screen.

That's it! Thanks for sharing the Posse love!

Please Note:  The redemption code that is created for the gift card should only be redeemed by the person accepting the gift. I you enter the redemption code, the gift card will be applied to your account, not the recipients.

Click on Your Icon (the circle with your profile picture or initials in the upper right of your screen). Select Dashboard. Click on the Profile tab. Select Change to the right of the profile image/avatar circle. Upload your new profile photo. Scroll down and click Save Changes.

This photo will appear next your name when you make a comment and participate in the community.

To update your name or email address, Click on Your Icon (the circle with your profile photo or initials) in the upper right corner of the screen.  Select Dashboard. Select the Profile Tab. Fill in our change the information you'd like to update and then click on Save Changes at the bottom of the screen.

The "Email has already been taken" message means that you have already signed up for a free trial or membership at some point.

First, please take a look at the email address you are entering and make sure that it is typed in correctly. If it is, then take the following steps to reset your password...

If you do not remember your password, you can reset it using the following steps...

Click on the Sign-In button. Select Forgot Password (located under the box where you would fill in the password). Enter your Email Address and then click Send Instructions.

Now, check your email inbox. It may take a few minutes to receive the message, but you will receive an email with a link for resetting your password. If you do not receive this email, please check your junk or spam folder.

In the email, click on Reset Password. This will take you to a page where you can enter a new password. Enter your new password and then click on Change Password.

Absolutely NOT! Your log-in credentials that you use on the website will also work in the app. Do not create a new account specifically to use the app. 

We have created Channel Folders within our community to make it easier to see similar topics and conversations.

To be sure that your post is categorized correctly, please select the appropriate Channel Folder before posting.

To select the channel folder when posting via the web: Click on the appropriate Channel in the left column (examples: Say Howdy, State and National Parks...) BEFORE you begin your post. Selecting the channel after you have written your post and before you hit Post Now will result in losing what you have written when the page refreshes to put you into the new channel folder.

To select the channel folder when posting via the app: After you have clicked on the plus button to write your new post, select the appropriate channel folder from the drop down box at the top right of the screen.

Thank you for helping us to keep our community organized!

If you'd like to make sure a certain member sees your post or comment, you can tag them so that they will receive a notification of your post.

To tag a member, type in the "@" followed by the beginning of their name as they are listed in the Posse. You will see options show up as you type. (just use the @ sign, don't include the "")

When you see that member's name, click on it. The platform will then add their name in red text to your comment/post indicating that they will be tagged when you hit the Post button.

Absolutely! On the website, select a video that you enjoy and want to watch again in the future. While that video's page is open, the video will appear large at the top of the screen. Underneath the video, to the right, click on Add to Favorites. That video will now show up at the top of your Catalog page, making it easy to find in the future.

Please Note: Within the app, Favorites will appear under your Account tab.

If you see a video you're interested in watching, but don't have the time to watch it right away, you can add it to your calendar to watch later.

Simply select the video you'd like to schedule. The video's page will open with the video appearing large at the top of the screen. Underneath the video to the right, click on Add to Calendar. You will be prompted to select the day you would like to watch the video. 

The video will then be added to your personal calendar (both on the website and in the app) to remind you to watch it on the day you selected.

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

No. You cannot reset your password using the IOS or Android app. Please reset your password using the website. The changes that you make on the website will then be applied to your log-in credential on the app.

Yes! Both Chromecast and AirPlay are compatible with our site.

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

We'll also have Apple and Android mobile apps soon!

Yes. By connecting your computer directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Yes! To print your receipts, click on Dashboard and select Payment History. You will see your full transaction history. For each transaction, you can then select Open Receipt to see the details of the transaction. Then click Print Receipt to print a copy of the receipt.

1) Login to your account on your computer or on your mobile device using a web browser (not the app).

2) Click on your profile picture in the upper right corner. This will open a drop down box.

3) Click on Purchases and Payments.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid.

Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

If you receive a notice that your membership is "On Hold" it is likely due to an issue processing your most recent payment. Please check your payment settings to make sure that your card information is correct and up to date.

To unsubscribe from Posse-specific emails, click on the Unsubscribe link at the bottom of the email. You will be unsubscribed from emails related to new content releases here within the Posse. You will still receive important emails related to your account (such as membership confirmations).

Please Note: We value your privacy and time. If you unsubscribe from Posse emails, you will not be able to resubscribe to receive them in the future using the same account information.

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.

Click Change Plan and Cancel Membership. When the confirmation pop-up appears, click Yes, I'm Sure.

Your membership will be cancelled and your access will be removed at the end of your current payment period.

Please Note: There aren’t any refunds for partially unused membership periods, but you will have access to your membership until the current payment period ends.

To cancel a membership that you purchased through the app on your Apple device:

1. Go to Settings

2. Tap on Your Name

3. Tap on Subscriptions.

4. Find the app subscription and tap on it.

5. Click Cancel.

To cancel the membership that you purchased through the Android app:

1. Go to your subscriptions.

2. Open the Google Play app Google Play.

3. At the top right, tap the profile icon.

4. Tap Payments & subscriptions and then Subscriptions.

5. Under “Subscriptions,” check the list of subscriptions for expired subscriptions or subscriptions with declined payment methods.